Service Quality of All Mile Delivery: A Comprehensive Literature Review
Madel Santiago · Journal of Economics, Management and Trade · 2025
Aims: This study systematically examines service quality research for all-mile deliveries (first, middle, and last-mile logistics) to identify essential aspects, assessment methods, and improvement measures. The aim is to consolidate findings, identify gaps, and suggest further r...
Open access
Research Article
10.9734/jemt/2025/v31i71320