Patients' Perceptions and Satisfaction with Outpatient Healthcare Services in a Public Healthcare Facility: Results from a Patient Exit Survey in Ghana
Abdul-Malik Abdulai, Shamsudeen Mohammed & Osman Abu Iddrisu · Journal of Advances in Medicine and Medical Research · 2018
Introduction: Patient satisfaction is commonly used as an indicator to measure the quality of healthcare. It embodies the patient's perceived needs, expectations, and experience of healthcare. The aim of this study was to assess patients’ perceptions and satisfaction with outpati...