Satisfaction on Students’ Services in Davao Oriental State University Cateel Campus

Abstract

This study assessed the level of satisfaction of students toward academic and non-academic services at Davao Oriental State University–Cateel Campus, employing a quantitative descriptive–correlational design. Using stratified random sampling, 307 students from various courses and year levels were surveyed. Findings revealed a high level of satisfaction in both academic services (admission and enrollment, instructional practices, teaching facilities) and non-academic services (administrative support, clinic services, campus security). The highest satisfaction scores were observed in the cleanliness of clinical facilities and the professionalism of faculty, while the lowest were in enrollment procedures and annual physical checkups. Statistical results showed no significant difference in satisfaction across courses, but a significant difference was found across year levels. The study concluded that effective service delivery contributes significantly to student satisfaction and emphasized the need for continuous improvement in both academic and support services. Recommendations include enhancing administrative procedures, improving feedback mechanisms, and upgrading instructional and support facilities to sustain and increase student satisfaction.