Skip to content
Research Article Open access CC BY 4.0

Selected Organisational Capabilities Affecting Implementation of ERP Systems

Derrick Ngala, Daniel Mwendo, Adrian Kamotho Njenga

Asian Journal of Research in Computer Science · pp. 73–93 · Published 2 Nov 2022

10.9734/ajrcos/2022/v14i4293

Abstract

This research sought to find out the influence of top management support on ERP Implementation; find out the impact of business processes reengineering on ERP Implementation; identify the impact of ICT Infrastructure on ERP Implementation; and establish the influence of tacit knowledge users (user involvement) on ERP Implementation. The study used descriptive research design, where it obtained a sample size of 70 respondents and selected the respondents using stratified proportionate sampling. The study data collected from primary sources using structured questionnaire directly administered to the respondents based on the drop and pick method. Data was analysed using quantitative analysis to produce descriptive statistics followed by inferential analysis for estimating a model and it results represented using figures and tables and explained using narrative and its data analysis assisted by SPSS software. The study concludes that; there is a positive and significant relationship between top management support and ERP Implementation; business processes reengineering positively significantly influences ERP Implementation, Information communication technology infrastructure has a significant moderate influence on its ERP implementation, and tacit knowledge users have significant moderate influence on ERP Implementation. The study recommends that UN-Habitat should; clearly spell out the role of top management involvement, review its business process policy to accommodate various system development activities improves existing ICT infrastructure to match the proposed requirement of the vendor to implement ERP system; and acquire the appropriate tacit knowledge users for ERP implementation possessing.

Business processes reengineering enterprise resource planning implementation information communication and technology infrastructure tacit knowledge users top management support un-habitat

References (8)

  1. 1 Research methods for business: A skill building approach [DOI]
  2. 2 The DeLone and McLean Model of Information Systems Success: A Ten-Year Update [DOI]
  3. 3 Identifying and using critical success factors [DOI]
  4. 4 The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study [DOI]
  5. 5 Critical success factors for ERP system implementation: a user perspective [DOI]
  6. 6 A Comparison of ERP-Success Measurement Approaches [DOI]
  7. 7 Exploring antecedents of organisational adoption of ERP and their effect on performance of firms
  8. 8 KNOWLEDGE MANAGEMENT AND ENTERPRISE RESOURCE PLANNING IMPLEMENTATION: A CONCEPTUAL MODEL [DOI]

Cited by 3

Automating Item Activation Process to Overcome Challenges for Error-free Inventory Operations

Krishnakumar Sivagnanam · Asian Journal of Research in Computer Science · 2024

Measurement Items Validation for Investigating the Success of Cloud Enterprise Resource Planning Implementation

Eman Mukhtar, A. R. C. Hussin, Okfalisa Saktioto · International Journal of Academic Research in Business and Social Sciences · 2024

Showing 2 of 3 known citations — external sources report more than can currently be individually listed.

Article metrics

Real usage data collected on this platform.

14

Page views

0

PDF downloads

0

Outbound clicks

3

Citations

Views over time

Views by country

Approximate, from request IP at view time — not citizenship or institution. Countries with fewer than 5 views are grouped as "Other".

Traffic sources

Referring site, by host.

Views and downloads exclude known bots/crawlers. Citations combines this platform's own DOI-resolved index with each external source's own reported total — see Cited by above for individually listed citing works. Last refreshed 0 seconds ago.