Exploring the Quality of Work Life and Employee Loyalty in a Pulp and Paper Company: A Qualitative Study at PT. Tanjungenim Lestari

Abstract

Aims: This study aims to identify factors influencing job satisfaction, analyze management policies in improving the quality of work life, and understand employee perceptions of welfare programs and their impact on loyalty at PT: Tanjungenim Lestari, a pulp and paper company committed to sustainability and employee well-being. Methodology: This descriptive, qualitative study was conducted over six months, involving 15 employees from various divisions and positions through in-depth interviews. Data were analyzed thematically, and methodological triangulation (data, source, and method) was applied to ensure credibility and validity. Results: The findings indicate that the quality of work life has a positive impact on job satisfaction, employee loyalty, and company performance. Financial stability, social relationships, and psychological fulfillment emerged as key dimensions influencing satisfaction. Management policies play a crucial role in shaping employee experiences, while welfare programs are perceived positively due to their direct benefits for employees and families. Conclusion: Enhancing the quality of work life through effective management and comprehensive welfare programs increases job satisfaction and loyalty, contributing to organizational sustainability. Limitations: The study's qualitative nature and limited sample size may not accurately represent all employee perspectives. Contribution: This study extends QWL research by focusing on a pulp and paper company with integrated welfare facilities, offering insights into industry-specific practices. The findings enhance the theoretical understanding of the relationship between quality of work life, job satisfaction, and employee loyalty in industrial organizations.