Functional Quality Evaluation of an Integrated Hospital Information System: A Case Study of a Private Clinic

Abstract

This study evaluates the functional quality of an integrated hospital information system developed and deployed in a private clinic. The evaluation was based on a multidimensional approach combining functional validation, user satisfaction assessment and operational impact analysis. Functional validation was conducted through twenty-five test scenarios covering the main system modules, namely authentication, patient management, appointment management, consultation management, hospitalisation management and laboratory management. User satisfaction was assessed through a questionnaire administered to fifteen active users representing administrative, clinical and management roles. Operational impact was examined by comparing selected administrative indicators before and after system deployment. The results showed that twenty-three of the twenty-five functional test scenarios were successfully validated, corresponding to an overall functional compliance rate of 92%. Authentication, patient management, appointment management and hospitalisation management achieved full compliance, whereas consultation management and laboratory management recorded compliance rates of 75%. The user satisfaction assessment involving fifteen active users revealed an overall satisfaction rate of 87%. Operational analysis showed a reduction in average patient record retrieval time from eight minutes to two minutes and a decrease in average monthly report generation time from 180 minutes to 30 minutes. These findings indicate that the system effectively supports the clinic’s administrative and medical information management activities. However, the study was conducted in a single private clinic with a limited number of participants, which may restrict the generalisability of the results. Future work should include additional healthcare facilities and broader software quality dimensions, such as security, reliability, maintainability and interoperability.