Post Occupancy Evaluation of Students’ Satisfaction with Hostel Facilities in Federal Polytechnic Offa, Kwara State, Nigeria

Abstract

The study focuses on post occupancy evaluation of students’ satisfaction with hostels facilities in Federal Polytechnic Offa, Kwara State with a view to determine factors that promote users’ satisfaction with the hostel facility in terms of its services/amenities provided, structural features, environmental features, accommodation details and locational attributes. The hostel is wholly under the management and control of the Polytechnic. Four Hundred and Sixty (460) respondents were taken as the sample size for the study. 28 structured questionnaires were administered to the workforce of the hostel management using purposive sampling while 432 structured questionnaires were administered to the students occupying the school hostel. A total of 341 (74%) questionnaires was returned and found valid for analysis. Data analysis was conducted using descriptive statistical techniques such as frequency distribution table, Weighted Mean Score (WMS) and Relative Importance Indexes (RII). Findings revealed that there were mixed levels of satisfaction with elements of student hostel facilities. There was a strong indication of satisfaction with the environmental features compared to the other four elements of the hostel facilities. The students were dissatisfied with facilities either because they are inadequate in number or quality or because of the location. The study recommends that the polytechnic management should ensure that facilities that aid students' academic performance should be prioritized. This will help to improve the satisfaction level among students with hostel facilities.