Effectiveness and Efficiency of QRIS on Financial Inclusion of Micro-Enterprises in Mataram City

Abstract

Financial inclusion is essential for economic growth, especially for micro-enterprises that often face barriers in accessing formal financial services. The Quick Response Code Indonesian Standard (QRIS) has been promoted to enhance efficiency and accessibility in digital payments; however, empirical evidence on its role in promoting financial inclusion remains limited. This study examines how QRIS effectiveness and efficiency influence the financial inclusion of micro-enterprises in Mataram City, Indonesia. The research focuses on micro-enterprises in Mataram City that have adopted QRIS as a digital payment tool. A quantitative approach using Partial Least Square-Structural Equatiom Model (PLS-SEM) was applied to survey data from QRIS adopters. Hypotesis testing showed that effectiveness had positive but statistically insignificant effect on financial inclusion (β = 0.231, p = 0.075), whereas efficiency had a positive and significant effect (β = 0.324; p = 0.005). These findings indicate that efficiency in QRIS usage plays a more decisive role in enhancing financial inclusion than effectivness. This study provides insight for policymakers and financial institutions in strengthening financial inclusion in developing regions.